Frequently Asked Questions

Everything you need to know about Vilvah’s natural skincare, shipping, and more.

Are Vilvah products 100% natural?

Yes, we focus on high-quality, farm-to-face ingredients. Our products are made using natural and organic ingredients, free from harsh chemicals like sulfates, parabens, and silicones.

How long does it take for my order to be delivered?

Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-7 business days, depending on your location.

What is your return and refund policy?

Due to the personal nature of skincare, we do not accept returns. However, if you receive a damaged or incorrect product, please contact our support team within 24 hours of delivery for a replacement.

Are your products safe for sensitive skin?

Our products are formulated with gentle, natural ingredients. However, we always recommend performing a patch test on a small area of skin before full application to ensure compatibility.

Does Vilvah test on animals?

No, we are a strictly cruelty-free brand. We do not test our products or ingredients on animals at any stage of the production process.

What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.